Refund policy


Love The Pain — Return & Exchange Policy

At Love The Pain, many of our technical pieces are meticulously crafted by hand per order to ensure peak performance and uncompromising quality. Because of this bespoke production model, we maintain a structured policy for returns and exchanges.

1. Eligibility Window & Pre-Approval

  • Items may be returned or exchanged within 10 days of the delivery date.

  • All returns must be approved prior to sending them back. Any unauthorized returns shipped to our facility without prior approval will not be accepted and will be returned to sender.

  • Items must be unworn, unwashed, free of any debris (such as sweat, sunscreen, or pet hair), and in their original packaging with all tags attached.

2. Store Credit & Exchanges Only

  • Eligible returns are accepted exclusively for store credit or product exchange. We do not issue cash or original-method-of-payment refunds on made-to-order items, ensuring we can sustainably manage our hand-crafted small-batch production.

3. Final Sale Items

  • Customized Items: Any personalized, custom-designed, or custom-printed items (including custom team kits or custom colorways) are final sale and cannot be returned, credited, or exchanged.

  • International Orders: To manage international logistics, customs, and duties effectively, returns and exchanges are not accepted on orders shipped outside of the USA. All international sales are final.

  • Clearance/Sale Items: Items marked down as final sale or clearance cannot be returned or exchanged.

4. Return Address

Once your return has been approved by our support team, please ship your items to:

LTP Returns
16022 Arminta St. Unit 6

Van Nuys, CA 91406

5. Return Shipping & Restocking

  • Customers are responsible for return shipping costs unless the item arrived damaged or defective due to a manufacturing error.

  • Original shipping fees are non-refundable.

6. Defective or Incorrect Items

  • If you received a defective item or an incorrect order due to our error, please reach out to our support team within 7 days of delivery with photos of the issue, and we will make it right immediately.